Frequently Asked Questions

Questions about...

Products

1. How about the shaping effect of the product? Do you have the before and after picture?

Many styles of shapewear are designed for everyday wear. Our products, backed by extensive market research and thoughtful design, are carefully selected to offer the best combination of functionality and comfort. As a wholesaler, we ensure that only the most reliable and high-quality options are made available to you, helping you meet the demands of your customers.

2. Will the price be cheaper if i buy more quantity?

The pricing may vary depending on the order quantity. For specific details on the minimum order quantity and pricing, please contact our customer service, and they will provide you with a tailored quote based on your needs.

3. How can l choose the correct size?

We have a Size Guide on every product page to help you select the right size. Just click the Size Chart below the product information.

4. How to clean it?

Refer to each product’s interior care instructions label for specific information. To keep your shapewear in "shape" and increase longevity, hand wash each piece in cold water and lay flat to dry.

5. Do you offer a product guarantee?

Yes! We stand behind the quality of our products. If you're unsatisfied for any reason, we'll make it right.

Questions about...

Shipping

1. How long does it take to ship my orders?

If an item is in stock, it takes 1 week. If the item is not in stock then it depends on the order size. If you require logo printing, labeling, or packaging then, of course, it will be a little longer, but it's usually about 4 weeks.

2. Could you tell me the shipping cost before order?

Yes, of course!
>. The freight depends on a different mode of transportation, international districts, cargo weight, whether fluffy volume or not, and other factors.
>. After confirming the address, we will recommend several modes of transportation and the corresponding freight for your choice.
>. If you are not satisfied with the transportation mode or freight, please contact our service staff. We will try our best to apply for the most preferential freight.

3. How will my order be packaged?

We take care to package orders so they arrive safely, without breakage or spillage.

4. How can I track my order?

Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimate the delivery date.

Questions about...

Order

1. What is the minimum order quantity?

No minimum order quantity if item is in stock. welcome trial order.

2. About the order process

> At first, you can place the order from our website online, getting your order number.> Next, we will check stock and ship your orders within 48 hours.> We strive to process and ship your orders as quickly as possible.

3. How to place the order online?

> Login and Registered customers can directly enter email or username + password to log in to our website.New customers can register by following the instructions.
> Shopping goods Click on the "shopping cart" where you want to order, you can order repeatedly, modify the purchased quantity, and settle accounts together
> Select the mode of transportation and payment terms:Fill in the accurate receiver address information.The system will automatically recommend transportation mode as well as the corresponding freight.The system will automatically recommend payment term.If you are not satisfied with the recommended transportation mode or payment term, please submit the order and wait for our service staff to contact you.
> Paypal payment.The System can support online payment by Paypal, which is efficient and safe.

4. ls my information is securing using this site?

Absolutely!!! Our Secure Software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.

5. How do l cancel my order?

Given the speed at which we fulfill orders, it is not possible to cancel orders after it has been placed. However, we can assist you in initiating a return for a refund or exchange after an order is placed.

6. What if my address is wrong?

If your address is not available, we will send you an email or call you. Please be sure to check your email within 24 hours of placing your order. We will do everything we can to fulfill your order.

7. About the price

You'll find the price of the product on the product's page, this is the ex-factory price, not include the local taxes and import duties, Buyer or percipient is responsible for all such taxes and duties.

8. How to pay the orders?

We can accept:
· PayPal
· Bank Wire Transfer
If you need another way to pay, pls contact us.

9. How long will it take to ship the products?

Usually it takes 7-10 business days by FedEx/DHL/USPS, depending on your location. Sometimes when the hot sellers out of stock that will delay the delivery of your order, you can contact our sales representative in time to get a refund or choose to wait for delivery.

10. Could you tell me the shipping cost before order?

Yes, of course!
>. The freight depends on a different mode of transportation, international districts, cargo weight, whether fluffy volume or not, and other factors.
>. After confirming the address, we will recommend several modes of transportation and the corresponding freight for your choice.
>. If you are not satisfied with the transportation mode or freight, please contact our service staff. We will try our best to apply for the most preferential freight.

11. About the tracking number?

Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimate the delivery date.

Questions about...

Custom Orders

1. Can l order a sample before l place my bulk order?

Yes, you can order a sample before you place a bulk order. We don't charge extra for the samples, the same price as the wholesale list + shipping. We provide worldwide shipping via DHL.

​Please send us the items you want in the following format;

MODEL NUMBER x COLOR x SIZE x QUANTITY

2. Can you print my brand's logo?

Yes, we can print your logo on the garments.

3. Do you provide white label / private label manufacturing for my brand?

Yes, we do. We can print your logo, manufacture hangtags, print labels, packaging materials, whatever you need we can do it for you.

4. Can you design & manufacture boxes / packaging materials for my brand?

Yes, we do have designers who can help you design your box as well as manufacture your packaging materials. If you have the design already, you can just send us the design, we can have it manufactured with our partners and ship them with your order.

5. Do you do custom orders?

Yes, but it really depends on the project. Obviously, the product must be within our manufacturing capabilities.

MOQ: Based on your design and all other requirements.
(Accurate cost please check with our sales)

6. Are you a manufacturer?

Yes, we are.

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