Quality is Culture

We pay attention to importance to the quality of product and services, so before sending the parcel out, our QC department have checked the products and packaging. 

The final logistics delivery will be based on the actual delivery method. If you require specific logistics, please contact customer service in advance.

About Package delivery:

If the parcel delivery fails or the customs clearance is delayed due to the customer's reasons, we will try to let the logistics company contact the delivery within 14 days from the date of shipment. If the parcel is destroyed by the logistics company after 30 days, the customer shall bear the loss. We are no longer responsible after 30 days.

The reasons for the failure of parcel delivery are:

1) The address is not detailed or complete
2) The recipient is not there at the time of delivery
3) Failure to cooperate with customs clearance and need to pay customs duties
4) The goods have not been picked up and have been sent to the self-pickup site

About Custom Orders:

Custom order including customized products (OEM clients products or change our products like change size or change material or change color etc), printed logo，customized packaging bags or sew washing label on our products.

1.A 50% deposit is required, with the balance to be paid upon completion of the order. We will arrange shipment once payment has been received.

2.The order cannot be cancelled after production begins. If the order is cancelled, the deposit will not be refunded.

3.The delivery time is calculated according to the production time after the sample is confirmed. It is necessary to wait for the sample to be confirmed before calculating the bulk delivery time.

4. In principle, it is not allowed to modify product details after the sample is confirmed and the production order is placed to avoid affecting the order production progress. During the production process, if the customer requests to modify the product, the delivery time/price/MOQ must be updated again.

5. If the customer does not pay the balance within 180 days, the factory can dispose of the goods and the deposit will not be refunded.

How To Return/Exchange an Item?

· Return Order Condition: The merchandise returned or exchanged must be unworn, with all original tags attached, and in its original packaging. Return items with any sign of being worn are classified as unacceptable and will not be refunded.

· If there is a problem with the order, e-mail or Whatsapp contact us within 7 business days of the receipt to let us know of your return or exchange.

· You will be issued a Return Authorization number or name via reply email if the return is deemed acceptable. Returns will not be accepted without a valid RA.

· Use the original shipping box and packing materials if possible.Drop off your package at your local shipping company or schedule a home pickup. Be sure to keep a copy of your tracking information for your records.

· Allow up to 7-14 days for your return package to arrive and your request to be processed. To ensure no problems occur, contact us at e-mail or Whatsapp to follow up on your request.

· If the product is returned or exchanged due to customer reasons, the return shipping fee shall be borne by the buyer; if it is sent by the seller by mistake, the return shipping fee will be borne by the seller.

· Please Note: Customized Samples can NOT be returned!